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When will I receive my order?

Visit your My Account Page

You can review Estimated Ship Dates from the new LIVE report on your My Account page, under Orders and Outstanding Sales Orders.

Due Date Changes

There are a number of reasons why the due date on an order could change:

  • Supplier delay
  • Manufacturing issue or product fault
  • Quality control issue with supplier paperwork or documentation
  • Damage in transit
  • Raw material issue or shortage
  • A Logistic issue, carrier problem, customs or border check

In the event of a delay, a revised order acknowledgement will be sent via email providing the new delivery date.

Customer Spreadsheet Updates

Some customers request that we fill in provided spreadsheets with revised due dates if the original due date has been missed.

Due to the large number of orders that are processed, we do not provide the service of completing individual spreadsheets.

Please refer to the order acknowledgement email, and if the original date has passed you can request an updated email.

NOTE: Customers with managed services can have agreed date management processes and information exchange.

Dates used by Silmid.com

The Silmid.com system uses a number of date values during the processing of an order:

Order Created Date : The date the order was added to the system
Required Date : The date provided by the customer for their preferred delivery date
Due Date : The date the goods are due to be delivered to the customer delivery point.