--- title: When will I receive my order? description: The delivery date of an order is critical information and we keep customers informed of the due date of outstanding orders. --- [Skip to content](https://help.silmid.com/helpdesk/when-will-i-recieve-my-order#main-content) [![TSLOGO\_1676314466\_1349](https://help.silmid.com/hs-fs/hubfs/TSLOGO_1676314466_1349.png?width=154&height=53&name=TSLOGO_1676314466_1349.png)](https://www.silmid.com/) - [Support Home](https://help.silmid.com/) - [Create Support Ticket](https://help.silmid.com/helpdesk/kb-tickets/new) - [My Tickets](https://help.silmid.com/tickets-view) - [Sign Out](https://help.silmid.com/_hcms/mem/logout) - [Return to Silmid.com](https://www.silmid.com/) Open main navigation Close main navigation - [Support Home](https://help.silmid.com/) - [Create Support Ticket](https://help.silmid.com/helpdesk/kb-tickets/new) - [My Tickets](https://help.silmid.com/tickets-view) - [Sign Out](https://help.silmid.com/_hcms/mem/logout) - [Return to Silmid.com](https://www.silmid.com/) - How can we help you today? - There are no suggestions because the search field is empty. 1. 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[Order Dates](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#order-dates) # When will I receive my order? ### Visit your My Account Page You can review Estimated Ship Dates from the new LIVE report on your [**My Account**](https://www.silmid.com/my-account/) page, under [**Orders**](https://www.silmid.com/my-account/your-order-history/) and [**Outstanding Sales Orders**](https://www.silmid.com/my-account/outstanding-sales-orders/). ### Due Date Changes There are a number of reasons why the due date on an order could change: - Supplier delay - Manufacturing issue or product fault - Quality control issue with supplier paperwork or documentation - Damage in transit - Raw material issue or shortage - A Logistic issue, carrier problem, customs or border check In the event of a delay, a revised order acknowledgement will be sent via email providing the new delivery date. ### Customer Spreadsheet Updates Some customers request that we fill in provided spreadsheets with revised due dates if the original due date has been missed. Due to the large number of orders that are processed, we do not provide the service of completing individual spreadsheets. Please refer to the order acknowledgement email, and if the original date has passed you can request an updated email. **NOTE:** Customers with managed services can have agreed date management processes and information exchange. ### Dates used by Silmid.com The Silmid.com system uses a number of date values during the processing of an order: **Order Created Date :** The date the order was added to the system **Required Date :** The date provided by the customer for their preferred delivery date **Due Date :** The date the goods are due to be delivered to the customer delivery point. - [My Account & Help](https://help.silmid.com/helpdesk/my-account-help?hsLang=en#main-content) - [My Account](https://help.silmid.com/helpdesk/my-account-help?hsLang=en#my-account) - [General Support](https://help.silmid.com/helpdesk/my-account-help?hsLang=en#general-support) - [Technical Support](https://help.silmid.com/helpdesk/technical-support?hsLang=en) - [Delivery & Shipping](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#main-content) - [UK Delivery Options](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#uk-delivery-options) - [International Delivery (Exports)](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#international-delivery-exports) - [Order Dates](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#order-dates) - [Accounts & Payments](https://help.silmid.com/helpdesk/accounts-payments?hsLang=en#main-content) - [Credit Accounts and Payment Terms](https://help.silmid.com/helpdesk/accounts-payments?hsLang=en#credit-accounts-and-payment-terms) - [Credit Cards and PayPal](https://help.silmid.com/helpdesk/accounts-payments?hsLang=en#credit-cards-and-paypal) - [Proforma Invoices and Payments](https://help.silmid.com/helpdesk/accounts-payments?hsLang=en#proforma-invoices-and-payments) - [Quality & Compliance](https://help.silmid.com/helpdesk/quality-compliance?hsLang=en#main-content) - [Data Sheets](https://help.silmid.com/helpdesk/quality-compliance?hsLang=en#data-sheets) - [Reach and SVHC](https://help.silmid.com/helpdesk/quality-compliance?hsLang=en#reach-and-svhc) - [Quality Management](https://help.silmid.com/helpdesk/quality-compliance?hsLang=en#quality-management) - [Using Silmid.com](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en#main-content) - [Get Started](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en#get-started) - [Browsing and Navigating](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en#browsing-and-navigating) - [Orders, Quotes and Returns](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en#orders-quotes-and-returns) - [Company Information](https://help.silmid.com/helpdesk/company-information?hsLang=en#main-content) - [About Silmid](https://help.silmid.com/helpdesk/company-information?hsLang=en#about-silmid) - [Policy Information](https://help.silmid.com/helpdesk/company-information?hsLang=en#policy-information) [![Chill listening crop-3](https://help.silmid.com/hs-fs/hubfs/hbs_favicon-1.png?width=29&height=24&name=hbs_favicon-1.png "Chill listening crop-3")](https://help.silmid.com/?hsLang=en) Copyright © 2025, Sil-Mid Limited