View your outstanding purchase orders and backorders on your My Account page, along with LIVE estimated ship dates
To view this report:
- Login to your My Account page
- In the Quick Access Bar click on the "Outstanding Sales Orders" link
You will then be presented with a list of your outstanding orders, including your purchase order reference (‘Your Ref’), Silmid’s sales order reference (‘SilMid Ref’), Product part number/descriptions, the quantity outstanding (‘Quantity OS’), and the estimated ship date (‘Est Ship Date’).
- Your Ref: Your Purchase Order Number
- Silmid Ref: The Silmid sales order reference (please use this when contacting customer service)
- Your Part No: The reference we hold on our system is your Part Code
- ProductId: The Silmid.com part code
- Description: The Product description from the Silmid.com website
- Quantity O/S: The quantity outstanding on the order line
- Est Ship Date: The latest date we estimate that the line will be shipped
Note: The ‘Est Ship Date’ is the day the product is expected to dispatch from our warehouse. Your delivery date will be determined by the delivery method and courier you selected when placing your order.
Can I download my Back Order Report?
Yes, you can click on the "Download PDF" button located on the Outstanding Sales Orders page.