--- title: When can I expect my order to be delivered? description: You can view your outstanding purchase orders / backorders in the My Account area, along with LIVE estimated ship dates --- [Skip to content](https://help.silmid.com/helpdesk/when-can-i-expect-my-order-to-be-shipped#main-content) [![TSLOGO\_1676314466\_1349](https://help.silmid.com/hs-fs/hubfs/TSLOGO_1676314466_1349.png?width=154&height=53&name=TSLOGO_1676314466_1349.png)](https://www.silmid.com/) - [Support Home](https://help.silmid.com/) - [Create Support Ticket](https://help.silmid.com/helpdesk/kb-tickets/new) - [My Tickets](https://help.silmid.com/tickets-view) - [Sign Out](https://help.silmid.com/_hcms/mem/logout) - [Return to Silmid.com](https://www.silmid.com/) Open main navigation Close main navigation - [Support Home](https://help.silmid.com/) - [Create Support Ticket](https://help.silmid.com/helpdesk/kb-tickets/new) - [My Tickets](https://help.silmid.com/tickets-view) - [Sign Out](https://help.silmid.com/_hcms/mem/logout) - [Return to Silmid.com](https://www.silmid.com/) - How can we help you today? - There are no suggestions because the search field is empty. 1. [Support Home](https://help.silmid.com/helpdesk?hsLang=en) 2. [Delivery & Shipping](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en) 3. [Order Dates](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#order-dates) # When can I expect my order to be delivered? #### View your [outstanding purchase orders](https://www.silmid.com/my-account/outstanding-sales-orders/) and backorders on your [My Account page](https://www.silmid.com/my-account/), along with LIVE estimated ship dates **To view this report:** 1. Login to your [**My Account** page](https://www.silmid.com/my-account/) 2. In the **Quick Access Bar** click on the "[**Outstanding Sales Orders**](https://www.silmid.com/my-account/outstanding-sales-orders/)" link ![](https://help.silmid.com/hubfs/Screenshot%202022-05-12%20at%2012-04-15-png.png) You will then be presented with a list of your outstanding orders, including your purchase order reference (‘Your Ref’), Silmid’s sales order reference (‘SilMid Ref’), Product part number/descriptions, the quantity outstanding (‘Quantity OS’), and the estimated ship date (‘Est Ship Date’). - **Your Ref:** Your Purchase Order Number - **Silmid Ref:** The Silmid sales order reference (please use this when contacting customer service) - **Your Part No:** The reference we hold on our system is your Part Code - **ProductId:** The Silmid.com part code - **Description:** The Product description from the Silmid.com website - **Quantity O/S:** The quantity outstanding on the order line - **Est Ship Date:** The latest date we estimate that the line will be shipped **Note:** The ‘Est Ship Date’ is the day the product is expected to dispatch from our warehouse. Your delivery date will be determined by the delivery method and courier you selected when placing your order. **Can I download my Back Order Report?** Yes, you can click on the "Download PDF" button located on the [Outstanding Sales Orders page](https://www.silmid.com/my-account/outstanding-sales-orders/). - [My Account & Help](https://help.silmid.com/helpdesk/my-account-help?hsLang=en#main-content) - [My Account](https://help.silmid.com/helpdesk/my-account-help?hsLang=en#my-account) - [General Support](https://help.silmid.com/helpdesk/my-account-help?hsLang=en#general-support) - [Technical Support](https://help.silmid.com/helpdesk/technical-support?hsLang=en) - [Delivery & Shipping](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#main-content) - [UK Delivery Options](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#uk-delivery-options) - [International Delivery (Exports)](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#international-delivery-exports) - [Order Dates](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#order-dates) - [Accounts & Payments](https://help.silmid.com/helpdesk/accounts-payments?hsLang=en#main-content) - [Credit Accounts and Payment Terms](https://help.silmid.com/helpdesk/accounts-payments?hsLang=en#credit-accounts-and-payment-terms) - [Credit Cards and PayPal](https://help.silmid.com/helpdesk/accounts-payments?hsLang=en#credit-cards-and-paypal) - [Proforma Invoices and Payments](https://help.silmid.com/helpdesk/accounts-payments?hsLang=en#proforma-invoices-and-payments) - [Quality & Compliance](https://help.silmid.com/helpdesk/quality-compliance?hsLang=en#main-content) - [Data Sheets](https://help.silmid.com/helpdesk/quality-compliance?hsLang=en#data-sheets) - [Reach and SVHC](https://help.silmid.com/helpdesk/quality-compliance?hsLang=en#reach-and-svhc) - [Quality Management](https://help.silmid.com/helpdesk/quality-compliance?hsLang=en#quality-management) - [Using Silmid.com](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en#main-content) - [Get Started](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en#get-started) - [Browsing and Navigating](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en#browsing-and-navigating) - [Orders, Quotes and Returns](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en#orders-quotes-and-returns) - [Company Information](https://help.silmid.com/helpdesk/company-information?hsLang=en#main-content) - [About Silmid](https://help.silmid.com/helpdesk/company-information?hsLang=en#about-silmid) - [Policy Information](https://help.silmid.com/helpdesk/company-information?hsLang=en#policy-information) [![Chill listening crop-3](https://help.silmid.com/hs-fs/hubfs/hbs_favicon-1.png?width=29&height=24&name=hbs_favicon-1.png "Chill listening crop-3")](https://help.silmid.com/?hsLang=en) Copyright © 2025, Sil-Mid Limited