--- title: How to place an order online description: Ordering online at Silmid.com is quick and easy. Once registered users can access order history, data sheets, back order reports and more. --- [Skip to content](https://help.silmid.com/helpdesk/how-to-place-an-order-online#main-content) [![TSLOGO\_1676314466\_1349](https://help.silmid.com/hs-fs/hubfs/TSLOGO_1676314466_1349.png?width=154&height=53&name=TSLOGO_1676314466_1349.png)](https://www.silmid.com/) - [Support Home](https://help.silmid.com/) - [Create Support Ticket](https://help.silmid.com/helpdesk/kb-tickets/new) - [My Tickets](https://help.silmid.com/tickets-view) - [Sign Out](https://help.silmid.com/_hcms/mem/logout) - [Return to Silmid.com](https://www.silmid.com/) Open main navigation Close main navigation - [Support Home](https://help.silmid.com/) - [Create Support Ticket](https://help.silmid.com/helpdesk/kb-tickets/new) - [My Tickets](https://help.silmid.com/tickets-view) - [Sign Out](https://help.silmid.com/_hcms/mem/logout) - [Return to Silmid.com](https://www.silmid.com/) - How can we help you today? - There are no suggestions because the search field is empty. 1. [Support Home](https://help.silmid.com/helpdesk?hsLang=en) 2. [Using Silmid.com](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en) 3. [Orders, Quotes and Returns](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en#orders-quotes-and-returns) # How to place an order online ## Ordering online at Silmid.com is quick and easy. Once registered users can access order history, data sheets, back order reports and more. ### Do I have to have an account to order? Existing Silmid customers who have ordered from us before will have a Account Number which is printed on Delivery Notes and Invoices. You can register online and link to this account **Note:** If you are new to Silmid then you will need to register to place an order. ### My company has a contract price list, will I see this online? If you are registered against the correct company account then you will be able to see any agreed pricing online. ### Can someone show me how to place an order? Sure, just follow the steps below: #### Step 1 Login to your account or register online #### Step 2 Search for the **PRODUCT** you require and **Add To Basket** ![](https://help.silmid.com/hubfs/image-png-May-19-2022-12-56-50-74-PM.png) #### Step 3 Go to the **Basket** by clicking on the icon and the **View Basket** ![](https://help.silmid.com/hubfs/image-png-May-19-2022-12-58-00-35-PM.png) #### Step 4 Check the items in the basket are correct and that the quantity matches your requirements. you can update or remove the product in the basket if required. ![](https://help.silmid.com/hubfs/image-png-May-19-2022-12-59-19-88-PM.png) #### Step 5 Click **Secure Checkout** Select the **Delivery Address** you want to ship to Select the **Delivery Method** you want to use #### Step 6 Add a Reference for your order, this is required and then check the boxes ![](https://help.silmid.com/hubfs/image-png-May-19-2022-01-01-39-67-PM.png) #### **Step 7** Check the addresses and other order details and if you are a **Credit Account** customer you can click **![](https://help.silmid.com/hubfs/image-png-May-19-2022-01-03-15-24-PM.png)** If you do not have Credit Terms you will be asked to enter card details **![](https://help.silmid.com/hubfs/image-png-May-19-2022-01-09-33-03-PM.png)** **Step 8**  You will now see your **Order Confirmation** and an **Order Acknowledgement Email** will be sent to you. ![](https://help.silmid.com/hubfs/image-png-May-19-2022-01-16-35-10-PM.png) **Note:** Always quote the Silmid Order Number if you have any queries for Customer Services       ### Will I still get an order acknowledgment? Your web order confirmation is your **Order Acknowledgement** and shows the Silmid Order Reference for your order. **Tip:** Please include your **Silmid Order Reference** in all communications, it really helps us respond more quickly to any queries.   - [My Account & Help](https://help.silmid.com/helpdesk/my-account-help?hsLang=en#main-content) - [My Account](https://help.silmid.com/helpdesk/my-account-help?hsLang=en#my-account) - [General Support](https://help.silmid.com/helpdesk/my-account-help?hsLang=en#general-support) - [Technical Support](https://help.silmid.com/helpdesk/technical-support?hsLang=en) - [Delivery & Shipping](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#main-content) - [UK Delivery Options](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#uk-delivery-options) - [International Delivery (Exports)](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#international-delivery-exports) - [Order Dates](https://help.silmid.com/helpdesk/delivery-shipping?hsLang=en#order-dates) - [Accounts & Payments](https://help.silmid.com/helpdesk/accounts-payments?hsLang=en#main-content) - [Credit Accounts and Payment Terms](https://help.silmid.com/helpdesk/accounts-payments?hsLang=en#credit-accounts-and-payment-terms) - [Credit Cards and PayPal](https://help.silmid.com/helpdesk/accounts-payments?hsLang=en#credit-cards-and-paypal) - [Proforma Invoices and Payments](https://help.silmid.com/helpdesk/accounts-payments?hsLang=en#proforma-invoices-and-payments) - [Quality & Compliance](https://help.silmid.com/helpdesk/quality-compliance?hsLang=en#main-content) - [Data Sheets](https://help.silmid.com/helpdesk/quality-compliance?hsLang=en#data-sheets) - [Reach and SVHC](https://help.silmid.com/helpdesk/quality-compliance?hsLang=en#reach-and-svhc) - [Quality Management](https://help.silmid.com/helpdesk/quality-compliance?hsLang=en#quality-management) - [Using Silmid.com](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en#main-content) - [Get Started](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en#get-started) - [Browsing and Navigating](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en#browsing-and-navigating) - [Orders, Quotes and Returns](https://help.silmid.com/helpdesk/using-silmid-com?hsLang=en#orders-quotes-and-returns) - [Company Information](https://help.silmid.com/helpdesk/company-information?hsLang=en#main-content) - [About Silmid](https://help.silmid.com/helpdesk/company-information?hsLang=en#about-silmid) - [Policy Information](https://help.silmid.com/helpdesk/company-information?hsLang=en#policy-information) [![Chill listening crop-3](https://help.silmid.com/hs-fs/hubfs/hbs_favicon-1.png?width=29&height=24&name=hbs_favicon-1.png "Chill listening crop-3")](https://help.silmid.com/?hsLang=en) Copyright © 2025, Sil-Mid Limited