Due to the complex nature of the products we supply and the huge range of countries delivered to, some orders require time to be packed and shipped.
Note: Our goal is to ship orders as quickly as possible in all circumstances. Please ensure we have complete and accurate information when you place your order.
Orders with a WSO prefix
These are orders processed online via the Silmid.com website with a United Kingdom delivery address.
These orders are picked and packed the same day if the order is received before 4 pm.
For products that are too hazardous or too bulky to ship via FedEx then they are shipped via Clarkes Transport and these orders are collected at lunchtime each weekday and are usually delivered on a small pallet.
Orders with a SIL prefix
These are orders that are sent by email to our office for manual entry onto our system. These orders are usually processed within 48 hours of receipt subject to contract review and any amendments or changes that are required.
Tip: Not only is online ordering faster, but you qualify for FREE UK delivery on orders over £100. This offer is for UNITED KINGDOM orders only.
Orders with an EXP prefix
These are orders placed on the Silmid.com website for delivery outside of the United Kingdom. These orders need to be packed for EXPORT and so take longer to process. Please allow 72 hours (3 working days) before progressing for a shipping date.
If urgent packing is required then we can upgrade your shipment to AOG and a fee will be applied.
Orders with a PRO prefix
These are orders that are PROFORMA and will only be processed once the PAYMENT has been cleared into our UK bank. Please do not progress a PROFORMA order until you have made payment.
Once payment is cleared, allow 48 hours for UK orders and 72 hours for EXPORT orders.
Caution: Times stated are for items in stock only.
Tip: You can see Estimated Ship Date from My Account / Transactions and open the "Outstanding Sales Orders" link